Legal
Last updated: 5 September 2026
ICOS Due Diligence is live. Paid subscriptions are charged in euros through Mollie, our payment provider. ICOS does not receive or store full card details or online-banking credentials.
ICOS Due Diligence is a digital business service. We do not sell or ship physical goods, so shipping and physical-return terms do not apply.
Access is delivered online after an order is accepted and its required payment is confirmed. Annual bank-transfer access may take one or two business days after the transfer reaches the payment provider.
The Free plan costs nothing and covers up to 3 actively monitored counterparties. The Starter price is €149 per month or €1,490 per year. The Growth price is €399 per month or €3,990 per year. Prices are net of VAT and all transactions will be charged in euros (EUR). VAT will be added where required. A valid cross-border EU business VAT number may qualify for reverse-charge treatment.
Annual billing provides twelve months for the price of ten. Prices may change with notice before a renewal. Creating a free account does not create a paid subscription.
Monthly Starter subscriptions use Mollie-hosted checkout. Customers can make the first payment by card or an eligible bank-login method. Where the bank route creates a valid mandate, later monthly payments use SEPA Direct Debit.
Annual Starter subscriptions are issued by invoice and paid by SEPA bank transfer. The invoice and payment instructions state the amount, payment reference and due date. Payment-method availability remains subject to Mollie approval and the customer’s location and bank.
Monthly subscriptions renew each month. Annual subscriptions renew each year. The order and confirmation state the first subscription period and renewal date.
Customers can cancel before the next renewal from the product’s billing page or by contacting support@icosstudio.com. Cancellation stops future renewals. Unless the customer’s contract or mandatory law says otherwise, access continues until the end of the period already paid for.
Fees for a subscription period that has started will not normally be refundable merely because the customer stops using the service.
We will correct duplicate charges, incorrect amounts and payments taken after an effective cancellation. We will also provide any refund required by the customer’s contract or applicable law. Refund requests should be sent to support@icosstudio.com with the organisation name, invoice reference and reason for the request. Do not send card or bank credentials by email.
If a renewal payment fails, we may retry it through the payment provider and contact the customer. We may limit or suspend paid features after reasonable notice if an amount remains overdue. Suspension will not erase the customer’s legal obligations or prevent access that must be provided by law or contract.
Invoices and payment confirmations will identify NestEgg OÜ, the customer, the service period, currency, net amount, VAT treatment and total amount. Customers are responsible for supplying accurate billing and VAT information.
Questions about a payment, invoice, cancellation or refund can be sent to support@icosstudio.com or raised by telephone on +356 9999 4554. NestEgg OÜ remains the customer’s point of contact for payment enquiries even when Mollie processes the payment.
NestEgg OÜ, trading as ICOS. Registered in Estonia under number 14509210. VAT number EE102647646.
Registered address: Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 10151, Estonia.
Contact: support@icosstudio.com · +356 9999 4554